FAQs

1. What can I do with internet banking?

• Balance inquiries (Current/Savings/Loans)
• View previous transactions
• Fund Transfer (Immediately , Scheduled and Standing Order) to
• Own Account
• Third part BOC accounts
• Other bank accounts
• Bill Payments (Immediately ,Scheduled)
• Bill Presentment for selected billers (due bill amount will be displayed once bill no is entered)
• Credit card
• Own registration
• Payments (BOC & Other Bank Credit Cards)
• Balance inquiries
• Statement Download
• Get loan schedules
• Online cheque book request
• Stop cheque payments
• Manage your own fund transfer limit online
• Communication to Bank through secured email

2. How can I register for internet banking?

• Visit nearest BOC branch and fill out New Internet & Mobile banking application
• Download this form and submit the duly filled application to the nearest BOC Branch

3. Can I use my smart phone or tab to access BOC internet banking?

• Yes You can. Download the app from App store or just simply type ‘online.boc.lk’ on your mobile browser.

4. What should I do if I forgot my password?

• You can reset your password yourself using “Forgot Password” link available on login screen.

5. What should I do if I am locked?

• Attempting to login with incorrect password constantly to 3 times will lock the User ID. User Id can be unlocked by using “Unlock My User ID” link available on login screen.

6. What should I need to do if phone is lost or mobile number is changed?

• Inform immediately to our contact centre on 011 220 4444 to deactivate your User ID. If you change your mobile number, please notify the bank in writing of the change and get details updated.

7. How often I should change the password?

• Password will expire after 45 days so you have to change the password before the end of the 45 days period.

8. Can I transfer funds from my NRFC account to another LKR account? If so what is the applicable exchange rate?

• Yes, you can. Prevailing NRFC transfer rate will be applied.

9. How am I protected?

• Your User ID will be notified via e-mail and password via SMS which you have provided to Bank of Ceylon at the time of registration.
• Your User ID also can be changed.
• One Time Password (OTP) will be sent to your mobile for critical transactions such as change password, adding a third party account, etc. Without OTP nobody is able to do such transactions.
• To reset your password you will have to remember the answers for the security questions.        

10. Further security tips

• Do not reveal your User ID or password to anyone.
• If you change your mobile number, please notify the bank in writing of the change and get new details updated to continue our service.
• If you have a suspicion that your User ID and password got known by any person, while you were logging to the system, change your User ID and Password immediately.